CrowdRiff experienced a critical incident on June 3, 2020 affecting Platform, lasting 16d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Jun 03, 2020, 01:02 PM UTC
There is an issue with ingesting Facebook content. We are currently investigating. We will provide updates here as we learn more.
- monitoring Jun 08, 2020, 06:24 PM UTC
The issue has been identified and a fix has been implemented. We are currently monitoring to ensure that Facebook assets are ingesting and that previous posts are backfilling. We are seeing positive results, and will update here when we've verified that this is resolved.
- resolved Jun 19, 2020, 02:53 PM UTC
This incident has been resolved. New Facebook content should be populating in CrowdRiff from the Facebook pages you are tracking.