CrowdRiff incident

Facebook API not returning rights approved or @mentioned content

Minor Resolved View vendor source →

CrowdRiff experienced a minor incident on August 17, 2020 affecting Platform, lasting 16h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2020, 09:31 PM UTC
Resolved
Aug 18, 2020, 02:13 PM UTC
Duration
16h 41m
Detected by Pingoru
Aug 17, 2020, 09:31 PM UTC

Affected components

Platform

Update timeline

  1. investigating Aug 17, 2020, 09:31 PM UTC

    Facebook is currently investigating an issue that’s affecting how its API delivers information to CrowdRiff. Right now, @mentioned content is not coming into CrowdRiff, and rights-approved content is not being marked as 'approved'. Facebook is aware of the issue and investigating. We will update here when we have more information.

  2. resolved Aug 18, 2020, 02:13 PM UTC

    Facebook resolved the issue affecting @mentioned and rights approved content coming into CrowdRiff. This was resolved sometime between 10pm-11pm EST on August 17. Content that was @mentioned or rights approved during the time of the outage should be backfilled, and brought into your CrowdRiff collection.