CrowdRiff experienced a critical incident on September 2, 2020 affecting Platform and Galleries, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
PlatformGalleries
Update timeline
- investigating Sep 02, 2020, 03:01 PM UTC
If you try to add assets to an album or app, you will receive a success message, the assets will not be added to that album or app. If you try to upload an asset and is a success, the assets will not show up in platform. If you add an image via Sidekick or Add Via URL and receive a success message, the asset does not show up in platform. We are investigating the issue and working toward a solution. We will update you here when we’ve resolved the issue.
- investigating Sep 02, 2020, 03:02 PM UTC
We are continuing to investigate this issue.
- resolved Sep 02, 2020, 04:36 PM UTC
This incident has now been resolved.