CrowdRiff incident

Rights-Approved Assets Are Not Being Marked as Approved

Notice Resolved View vendor source →

CrowdRiff experienced a notice incident on September 9, 2020 affecting Platform, lasting 23h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2020, 07:40 PM UTC
Resolved
Sep 10, 2020, 06:42 PM UTC
Duration
23h 2m
Detected by Pingoru
Sep 09, 2020, 07:40 PM UTC

Affected components

Platform

Update timeline

  1. investigating Sep 09, 2020, 07:40 PM UTC

    Rights-approved assets are not being marked as Approved in Platform. This issue began around 3:45 pm ET on September 8, 2020. We are currently investigating the issue. We will provide updates here as we learn more.

  2. investigating Sep 09, 2020, 07:40 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 10, 2020, 01:21 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 10, 2020, 06:42 PM UTC

    This issue was resolved on September 10, 2020 at 1:50 pm ET. Rights-approved assets are now being marked as Approved in Platform. We are still working on backfilling assets that were not marked as approved during the outage. This may a couple of day to reflect in your CrowdRiff library.