CrowdRiff incident

Some rights-approved assets are not being marked approved

Notice Resolved View vendor source →

CrowdRiff experienced a notice incident on September 15, 2020 affecting Platform, lasting 21h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2020, 04:24 PM UTC
Resolved
Sep 16, 2020, 01:35 PM UTC
Duration
21h 10m
Detected by Pingoru
Sep 15, 2020, 04:24 PM UTC

Affected components

Platform

Update timeline

  1. identified Sep 15, 2020, 04:24 PM UTC

    Assets that were rights-approved on or after September 10th are not getting marked as approved in CrowdRiff. We are aware of the issue and are working on a solution. Once the fix is rolled out, assets that were approved by the Instagram user will be reflected as approved in CrowdRiff.

  2. resolved Sep 16, 2020, 01:35 PM UTC

    The incident involving rights approved assets not being marked as approved has been resolved. You will now see your approved assets in your Rights Approved stream in CrowdRiff. Thank you for your patience. Our team is continuing to work to learn the root cause of the incident to prevent this from happening again.