CrowdRiff incident

Resolved: Your rights-approved stream is once again being automatically populated

Notice Resolved View vendor source →

CrowdRiff experienced a notice incident on September 4, 2024 affecting Platform, lasting 8d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 06:54 PM UTC
Resolved
Sep 12, 2024, 09:42 PM UTC
Duration
8d 2h
Detected by Pingoru
Sep 04, 2024, 06:54 PM UTC

Affected components

Platform

Update timeline

  1. investigating Sep 04, 2024, 06:54 PM UTC

    Rights-approved assets are not being marked as Approved in Platform due to an issue with Meta's API that is affecting platforms like CrowdRiff. This issue began on Monday, August 26, 2024. Our team is closely monitoring Meta for updates. We'll notify you as soon as we have more information.

  2. resolved Sep 12, 2024, 09:42 PM UTC

    Meta has fixed the bug affecting rights requests, and your rights-approved stream is once again being automatically populated. Any assets that you received the rights to use between August 29 and September 6 have been added to your stream retroactively. If you experience any further issues please contact our support team.