CrossEngage experienced a critical incident on October 17, 2025 affecting Audience campaign dispatch and User Interface and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2025, 04:18 PM UTC
Dear Customers Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue. We will keep you posted as soon as receive any news. Your ActivatePro Team.
- monitoring Oct 17, 2025, 04:44 PM UTC
Dear customers Our Datacenter provider has identified and fixed the issue. Our engineers are now working to expedite the time to heal our systems We will keep you posted as soon as receive any news. Your ActivatePro Team.
- resolved Oct 17, 2025, 06:46 PM UTC
Dear Customers This incident has been resolved and the system is stable. We will keep actively monitoring the system over the upcoming days. Our apologies for the inconvenience this might have caused. Your ActivatePro Team.