CrossEngage incident

Degraded Platform Performance

Critical Resolved View vendor source →

CrossEngage experienced a critical incident on October 18, 2025 affecting Audience campaign dispatch and API v1.0 and 1 more component, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2025, 08:51 AM UTC
Resolved
Oct 18, 2025, 01:50 PM UTC
Duration
4h 58m
Detected by Pingoru
Oct 18, 2025, 08:51 AM UTC

Affected components

Audience campaign dispatchAPI v1.0SegmentationRealtime campaign dispatchAPI v2.0Web trackingStories DispatchExport API

Update timeline

  1. investigating Oct 18, 2025, 08:51 AM UTC

    Dear Customers Our Datacenter provider is experiencing a network outage. Engineers were deployed and are investigating the issue. We will keep you posted as soon as receive any news. Your ActivatePro Team

  2. monitoring Oct 18, 2025, 11:26 AM UTC

    Dear customers Our Datacenter provider has identified and fixed the issue. We will keep actively monitoring the system over the upcoming hours. Your ActivatePro Team.

  3. resolved Oct 18, 2025, 01:50 PM UTC

    Dear Customers This incident has been resolved and the system is stable. We will keep actively monitoring the system over the upcoming hours. Our apologies for the inconvenience this might have caused. Your ActivatePro Team.