CrossEngage experienced a major incident on November 18, 2025 affecting User Interface and Web tracking, lasting 5h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 01:21 PM UTC
Dear Customers, we are currently experiencing network issues connected to the active global Cloudflare outage. This causes instable availability of our services and possible delayed processing of data. Most affected are the UI and the Tracking API, but other components could be affected as well. We are sorry for the inconvenience. Your ActivatePro Team
- monitoring Nov 18, 2025, 02:48 PM UTC
Cloudflare implemented a fix and believes the incident to be resolved. All services are available again, but we will keep monitoring for the next few hours. Your ActivatePro Team
- resolved Nov 18, 2025, 06:56 PM UTC
This incident has been resolved.