CrossEngage incident
Degraded performance of Webhooks via Stories
CrossEngage experienced a minor incident on January 7, 2026 affecting Stories Dispatch, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 07, 2026, 11:55 AM UTC
Dear customers, we have detected dispatching issues in Stories connected to Webhooks - the dispatch of Webhooks via Stories is currently unreliable. This results in some cases in delayed or possible missed dispatches. Our developers are already working on a fix and we will update you as soon a fix is implemented. We apologize for the inconvenience. Your ActivatePro Team
- monitoring Jan 08, 2026, 08:57 AM UTC
A fix was implemented yesterday and all systems should be back to normal. We will keep actively monitoring the system over the upcoming hours. Your ActivatePro Team.
- resolved Jan 08, 2026, 01:05 PM UTC
This incident has been resolved.