CrossEngage experienced a major incident on March 4, 2026 affecting User Interface and API v1.0 and 1 more component, lasting 17h 54m. The incident has been resolved; the full update timeline is below.
Affected components
User InterfaceAPI v1.0API v2.0Web trackingExport API
Update timeline
- identified Mar 04, 2026, 01:57 PM UTC
Dear customers, Some users are currently unable to log in to both the CDP and the prediction platform. APIs may be affected as well. Our engineers are investigating the cause. We will update as soon as we have more information. We sincerely apologize for any inconvenience. Your ActivatePro team
- monitoring Mar 04, 2026, 04:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2026, 07:51 AM UTC
This incident has been resolved.