CrossEngage experienced a minor incident on May 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring May 20, 2025, 05:00 AM UTC
May 20, 07:00 CEST Completed - The scheduled maintenance has been completed. May 20, 01:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 13, 17:48 CEST Scheduled - Dear customers, We want to bring an important matter to your attention. On May 20th, between 1AM and 7AM CEST, our data center will be undergoing routine but essential maintenance. Please note that during this time, you may experience brief periods of application unavailability. Given the nature of this maintenance, we strongly advise against scheduling or executing any marketing campaigns during this timeframe. In the case of a service interruption, potential effects could include: - Temporary inability to dispatch messages (emails, SMS, push notifications, Webhooks) to your audience - Delays in receiving response data from third-party providers - Interruptions in tracking customer activities via website tracking and API updates - It is possible that campaigns scheduled in this time window might under-dispatch or fail We'll be actively monitoring all systems throughout the process and are ready to swiftly address any issues that may arise. We understand that any downtime can be inconvenient, and we sincerely appreciate your patience and understanding as we work to enhance your experience with our platform. Thank you for your continued support. Warm regards, Your ActivatePro Team