CrossEngage experienced a minor incident on September 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Sep 23, 2025, 07:39 AM UTC
Sep 23, 09:39 CEST Resolved - This incident has been resolved. Sep 23, 07:42 CEST Monitoring - All delays have been processed normally in the past hours. We will continue monitoring for a few hours. Your ActivatePro Team Sep 22, 18:25 CEST Update - Our developers found out that delays only happened for some users, not all of them equally, so some updates may have been processed quickly as usual while others were queued. The system is still processing the delays in user updates, but in some cases it may still take a few hours to fully resolve. We apologize for the inconvenience. Your ActivatePro Team. Sep 22, 14:03 CEST Identified - We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible. This affects mostly user updates since yesterday morning around 9am (CEST), affected events during that time are mostly processed by now. Our Engineering Team is on it and we will post an update as soon as one is available. Your ActivatePro Team.