CrossEngage experienced a major incident on June 21, 2022 affecting User Interface, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2022, 07:27 AM UTC
It is currently not possible to reach our platform. Our engineers are currently rectifying this. Other components such as campaign dispatching and segmentation remain unaffected and run as expected. We will publish an update as soon our user interface is available again.
- monitoring Jun 21, 2022, 08:21 AM UTC
A fix has been implemented and our user interface is working as expected. Our engineers will continue to monitor the platform. Our apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
- resolved Jun 21, 2022, 01:34 PM UTC
Our engineers did not see any further irregularities and are now closing this topic. Your CrossEngage Team