CrossEngage experienced a minor incident on July 24, 2022 affecting Segmentation, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2022, 03:10 PM UTC
Dear customers, We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services remain unaffected. We are working with full force to resolve this topic and we will post an update as soon as more information becomes available. Your CrossEngage Team
- monitoring Jul 24, 2022, 06:18 PM UTC
The root cause of the degraded performance in data processing has been identified and a solution has been implemented. We can see improvements in our data processing speed already. We will monitor its progress and the platform in the coming hours. Thank you for your understanding.
- resolved Jul 24, 2022, 10:35 PM UTC
Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team