CrossEngage experienced a minor incident on July 29, 2022 affecting Segmentation, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Segmentation
Update timeline
- identified Jul 29, 2022, 03:36 PM UTC
We detected a delay in our data processing. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team
- resolved Jul 29, 2022, 06:45 PM UTC
Our Engineering Team has been monitoring the system and has concluded that the data processing speed has returned to normal levels. We apologise for any inconveniences this might have caused and we thank you for your understanding. Your CrossEngage team