CrossEngage incident

Degraded Performance in Stories Dispatching

Major Resolved View vendor source →

CrossEngage experienced a major incident on September 19, 2022 affecting Stories Dispatch, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2022, 09:03 AM UTC
Resolved
Sep 19, 2022, 04:34 PM UTC
Duration
7h 31m
Detected by Pingoru
Sep 19, 2022, 09:03 AM UTC

Affected components

Stories Dispatch

Update timeline

  1. investigating Sep 19, 2022, 09:03 AM UTC

    Our team detected a degraded performance in the dispatching of stories which is causing stories to be queued and messages to be dispatched with delay. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team.

  2. monitoring Sep 19, 2022, 10:25 AM UTC

    Stories dispatching lag has been consumed and Stories are now dispatching without any delays. We are still keeping this incident open and will keep closely monitoring Stories performance. Your CrossEngage Team.

  3. resolved Sep 19, 2022, 04:34 PM UTC

    After thoroughly monitoring Stories Dispatching we are marking this incident as resolved. Thank you for your patience. Feel free to reach out if you have any further questions. Your CrossEngage Team.