CrossEngage incident
Degraded Network Performance Reported by Our Server Provider
CrossEngage experienced a critical incident on December 23, 2022 affecting Audience campaign dispatch and User Interface and 1 more component, lasting 5h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 23, 2022, 01:57 AM UTC
Our server provider informed us about degraded network performance. Due to this, our inbound traffic is affected as well as login to the platform. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.
- investigating Dec 23, 2022, 02:06 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 23, 2022, 03:01 AM UTC
Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance. Your CrossEngage team.
- resolved Dec 23, 2022, 07:52 AM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.