CrossEngage incident

Elevated error rate for user updates and events

Major Resolved View vendor source →

CrossEngage experienced a major incident on January 12, 2023 affecting API v1.0 and API v2.0 and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2023, 08:40 AM UTC
Resolved
Jan 12, 2023, 12:19 PM UTC
Duration
3h 38m
Detected by Pingoru
Jan 12, 2023, 08:40 AM UTC

Affected components

API v1.0API v2.0Web tracking

Update timeline

  1. investigating Jan 12, 2023, 08:40 AM UTC

    We are currently investigating occasional connection problems with partial traffic into our data center. Due to this, our inbound traffic is affected. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

  2. monitoring Jan 12, 2023, 09:50 AM UTC

    Our server provider has identified the root cause and our inbound traffic is back to normal. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance. Your CrossEngage team.

  3. resolved Jan 12, 2023, 12:19 PM UTC

    After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.