CrossEngage experienced a minor incident on February 9, 2023 affecting Segmentation, lasting 11h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2023, 11:23 PM UTC
We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- identified Feb 10, 2023, 02:25 AM UTC
The event lag has not yet been fully processed. We are estimating that it will take a few more hours. We will keep monitoring the platform and will post progress updates periodically. Your CrossEngage Team.
- monitoring Feb 10, 2023, 06:20 AM UTC
The event lag has not yet been fully processed. Data that have arrived between 1 AM CET and now is currently not available for segmentation. We are estimating that it will take another hour or so before events are fully caught up. We will keep monitoring the platform and will post progress updates periodically. Your CrossEngage Team.
- monitoring Feb 10, 2023, 06:31 AM UTC
The event lag has now been fully processed and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
- resolved Feb 10, 2023, 10:44 AM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.