CrossEngage experienced a minor incident on February 13, 2023 affecting Segmentation, lasting 10h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2023, 05:57 PM UTC
We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Feb 13, 2023, 10:59 PM UTC
Real-time event and user ingestion is fully functional as of 22:30. We will keep the state of this incident in monitoring overnight. If you have any questions feel free to reach out to us. Your CrossEngage Team.
- resolved Feb 14, 2023, 09:49 AM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.