CrossEngage experienced a minor incident on February 18, 2023 affecting API v1.0 and API v2.0 and 1 more component, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 18, 2023, 06:47 PM UTC
Our server provider informed us about degraded network performance. Due to this, our inbound traffic is affected. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.
- identified Feb 18, 2023, 07:54 PM UTC
The root cause has been identified and teams are working on remediation. Your CrossEngage team.
- monitoring Feb 18, 2023, 08:53 PM UTC
The solution has been implemented and the inbound traffic is back to normal. We will keep the state of this incident in monitoring for a few hours. If you have any questions feel free to reach out to us. Your CrossEngage team.
- resolved Feb 18, 2023, 10:32 PM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.