CrossEngage incident

Degraded Network Performance

Minor Resolved View vendor source →

CrossEngage experienced a minor incident on March 23, 2023 affecting Audience campaign dispatch and User Interface and 1 more component, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2023, 04:47 PM UTC
Resolved
Mar 23, 2023, 09:54 PM UTC
Duration
5h 6m
Detected by Pingoru
Mar 23, 2023, 04:47 PM UTC

Affected components

Audience campaign dispatchUser InterfaceRealtime campaign dispatchWeb trackingStories Dispatch

Update timeline

  1. investigating Mar 23, 2023, 04:47 PM UTC

    Our server provider informed us about degraded network performance. Due to this our user experience is affected as well as some dispatching functionalities. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.

  2. monitoring Mar 23, 2023, 05:41 PM UTC

    As of 18:10, all services are back to normal. We will keep the state of this incident in monitoring for the next few hours. If you have any questions feel free to reach out to us. Your CrossEngage team.

  3. resolved Mar 23, 2023, 09:54 PM UTC

    After thoroughly monitoring our systems we are marking this incident as resolved. We apologize for the inconvenience. Your CrossEngage team.