CrossEngage incident
Degraded Network Performance Reported by Our Server Provider
CrossEngage experienced a major incident on June 9, 2023 affecting Audience campaign dispatch and User Interface and 1 more component, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2023, 09:32 AM UTC
Our server provider informed us about degraded network performance. Due to this, our inbound traffic is partially affected as well as login to the platform. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.
- monitoring Jun 09, 2023, 09:43 AM UTC
Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. We will work with our service provider to understand the issue and ensure it does not reoccur in the future. Let us know if we can be of any assistance. Your CrossEngage team.
- identified Jun 09, 2023, 10:50 AM UTC
We are experiencing degraded network performance again. Our team is in close communication with the server provider and we will post an update as soon as possible.
- monitoring Jun 09, 2023, 11:17 AM UTC
Our server provider has implemented a solution and our system has recovered. Our team will keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. Let us know if we can be of any assistance. Your CrossEngage team.
- resolved Jun 09, 2023, 02:34 PM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.