CrossEngage experienced a minor incident on December 12, 2023 affecting Audience campaign dispatch and User Interface and 1 more component, lasting 11h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2023, 08:30 PM UTC
Our server provider informed us about degraded network performance. Due to this, our inbound traffic is partially affected as well as login to the platform. We have joined forces with our provider to resolve this and we will post an update as soon as possible. Your CrossEngage team.
- identified Dec 13, 2023, 02:58 AM UTC
Our server provider has implemented a solution and our system is now on recovery. Our team will keep monitoring the situation over the upcoming hours to ensure a safe and fast recovery.
- monitoring Dec 13, 2023, 03:55 AM UTC
The solution implemented by our network provider restored our network connectivity. Our engineers implemented solutions to ensure our system's safe and fast recovery. We will now monitor the system over the next hours.
- resolved Dec 13, 2023, 07:57 AM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. We once again apologize for the inconvenience. Your CrossEngage team.