CrossEngage experienced a minor incident on January 20, 2024 affecting API v1.0 and API v2.0 and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2024, 07:06 AM UTC
We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Jan 20, 2024, 07:30 AM UTC
The event lag has now been fully processed and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
- resolved Jan 20, 2024, 09:52 AM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.