CrossEngage experienced a minor incident on February 7, 2024 affecting Audience campaign dispatch and Segmentation and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 07, 2024, 01:40 PM UTC
We are experiencing degraded network performance. Due to this segmentation is affected, events are queued and campaign dispatching can be delayed. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- identified Feb 07, 2024, 01:59 PM UTC
The cause has been identified and solution has been deployed. System is now in recovery stage and we will provide an update as soon as the platform is back to normal performance
- monitoring Feb 07, 2024, 03:11 PM UTC
A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for a bit longer. If you have any questions feel free to reach out to us. Your CrossEngage Team.
- resolved Feb 07, 2024, 04:39 PM UTC
This incident has been resolved. All data is being processed without any delays. We will keep monitoring our data processing in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team