CrossEngage experienced a minor incident on March 14, 2024 affecting Audience campaign dispatch and User Interface and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2024, 12:59 PM UTC
We noticed non-standard behavior on our segmentation systems. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Mar 14, 2024, 01:40 PM UTC
A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for now. Your CrossEngage Team.
- identified Mar 14, 2024, 01:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 14, 2024, 02:24 PM UTC
Since improvements have been implemented we see all previously effected services working again. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.
- resolved Mar 14, 2024, 05:05 PM UTC
This incident has been resolved. Our apologies again for the inconvenience this might have caused. Your CrossEngage team