CrossEngage experienced a minor incident on March 17, 2024 affecting API v1.0 and Segmentation and 1 more component, lasting 7h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 17, 2024, 11:52 AM UTC
We have detected a delay in the processing of updates sent through our API. This affects event data, user updates are processed. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- identified Mar 17, 2024, 01:25 PM UTC
Our engineers implemented measures to improve the processing and the event lag has now mostly been processed and new events are processed as usual. Our Engineering Team is still on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Mar 17, 2024, 03:01 PM UTC
The event lag has now been processed. We will keep monitoring for the next hours. Your CrossEngage Team.
- resolved Mar 17, 2024, 07:22 PM UTC
This incident has been resolved.