CrossEngage incident

Degraded Performance in Realtime Dispatching

Minor Resolved View vendor source →

CrossEngage experienced a minor incident on April 2, 2024 affecting Realtime campaign dispatch, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 11:12 AM UTC
Resolved
Apr 02, 2024, 07:21 PM UTC
Duration
8h 9m
Detected by Pingoru
Apr 02, 2024, 11:12 AM UTC

Affected components

Realtime campaign dispatch

Update timeline

  1. investigating Apr 02, 2024, 11:12 AM UTC

    We detected a degraded performance in our real-time campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

  2. monitoring Apr 02, 2024, 12:21 PM UTC

    Only real-time campaigns dispatched via SendGrid integration are affected. SendGrid has updated its status page and we will follow it closely. This means that there is not much we can do regarding this topic. No other integration is affected. We will keep monitoring and will keep this incident open until SendGrid real-time campaigns go back to normal dispatching time. Feel free to get in touch if you have any questions. Your CrossEngage Team

  3. resolved Apr 02, 2024, 07:21 PM UTC

    Since 14:00 we have not detected any real-time delays via Sendgrid integration. Their incident, according to their status page, is still not fully resolved. We will mark ours as resolved and will link the affected Sendgrid component to our status page so it will automatically update in case of any change on the Sendgrid side. As always, feel free to get in touch if you have any questions. Your CrossEngage Team