CrossEngage experienced a minor incident on April 15, 2024 affecting Audience campaign dispatch and Segmentation and 1 more component, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2024, 05:33 PM UTC
We detected a delay in our data processing which effects segmentation and user profiles in the UI. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team
- investigating Apr 15, 2024, 06:13 PM UTC
We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
- monitoring Apr 15, 2024, 07:07 PM UTC
The issue has been identified and a fix is being implemented. Your CrossEngage Team
- monitoring Apr 15, 2024, 09:20 PM UTC
Since improvements have been implemented we see all previously effected services working again. Some delays might still occur but will be resolved soon. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.
- resolved Apr 15, 2024, 11:24 PM UTC
This incident has been resolved. Your CrossEngage team