CrossEngage incident

Degraded Platform Performance Segmentation

Major Resolved View vendor source →

CrossEngage experienced a major incident on November 22, 2024 affecting Segmentation, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 10:49 AM UTC
Resolved
Nov 22, 2024, 03:09 PM UTC
Duration
4h 20m
Detected by Pingoru
Nov 22, 2024, 10:49 AM UTC

Affected components

Segmentation

Update timeline

  1. identified Nov 22, 2024, 10:49 AM UTC

    We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

  2. monitoring Nov 22, 2024, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 22, 2024, 03:09 PM UTC

    This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.