CrossEngage experienced a minor incident on May 25, 2024 affecting Audience campaign dispatch and Segmentation and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 25, 2024, 04:07 PM UTC
We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
- monitoring May 25, 2024, 05:51 PM UTC
A fix has been implemented and we are consuming data queues. Message dispatching resumed and we are currently processing previously scheduled dispatches. We will keep monitoring for the next hours. Your CrossEngage Team.
- resolved May 25, 2024, 07:47 PM UTC
After montoring the system we consider this incident as resolved. Your CrossEngage team