CrossEngage experienced a minor incident on June 20, 2024 affecting Segmentation, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2024, 07:06 AM UTC
We noticed that our segmentation performance is degraded. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Jun 20, 2024, 02:38 PM UTC
A first set of improvements has been implemented and the upswing in the performance can be seen. We will keep monitoring the issue and continue working on it in the following days. If you have any questions feel free to reach out to us. Your CrossEngage Team.
- resolved Jun 21, 2024, 08:57 AM UTC
This incident has been resolved and the segmentation has been stable. We will keep actively monitoring the system and making further improvements over the upcoming days. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.