CrossEngage experienced a major incident on June 28, 2024 affecting User Interface, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 28, 2024, 11:06 AM UTC
It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.
- identified Jun 28, 2024, 12:37 PM UTC
A fix has been implemented and we see improvement. Our engineers are currently still working on identifying and implementing additional measures. Sincere apologies for the inconvenience. Your CrossEngage Team
- monitoring Jun 28, 2024, 01:07 PM UTC
A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
- resolved Jun 28, 2024, 02:35 PM UTC
We don't see any irregularities anymore and are now closing this topic. Your CrossEngage Team