CrossEngage experienced a minor incident on July 29, 2024 affecting Segmentation and Web tracking, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2024, 11:46 AM UTC
We are currently experiencing degraded platform performance connected to ingestion and segmentation. Our engineers are currently working on this. We will keep you updated on the situation. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
- identified Jul 29, 2024, 11:54 AM UTC
Our engineers identified an issue with one of the network devices. They are working on a solution to quickly bring the network to a healthy state. We will post updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
- monitoring Jul 29, 2024, 01:10 PM UTC
A solution has been implemented, and the systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. We will post more updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
- resolved Jul 29, 2024, 03:18 PM UTC
We haven't seen any fluctuation on our network, so we are closing this incident. Thank you very much for your patience, please accept our apologies for the inconvenience and please do reach out if you have any further queries. Your CrossEngage Team.