CrossEngage experienced a minor incident on August 15, 2024 affecting API v1.0 and Segmentation and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 15, 2024, 05:30 PM UTC
We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Aug 15, 2024, 06:44 PM UTC
All systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.
- resolved Aug 15, 2024, 08:36 PM UTC
This incident has been resolved.