CrossEngage experienced a minor incident on October 9, 2024 affecting Segmentation, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Segmentation
Update timeline
- identified Oct 09, 2024, 03:21 PM UTC
We have detected a delay in processing/indexing of some user updates, events are processed normally. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Oct 09, 2024, 04:27 PM UTC
A fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours.
- resolved Oct 09, 2024, 05:54 PM UTC
All queued data has been fully processed and all systems are processing data normally again. After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Your CrossEngage team.