CrossEngage incident

Degraded Platform Performance- Segmentation

Minor Resolved View vendor source →

CrossEngage experienced a minor incident on November 20, 2024 affecting Segmentation, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 02:12 PM UTC
Resolved
Nov 20, 2024, 06:44 PM UTC
Duration
4h 32m
Detected by Pingoru
Nov 20, 2024, 02:12 PM UTC

Affected components

Segmentation

Update timeline

  1. identified Nov 20, 2024, 02:12 PM UTC

    We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

  2. monitoring Nov 20, 2024, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 06:44 PM UTC

    This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.