Crossbeam experienced a major incident on October 30, 2025 affecting Web App (app.crossbeam.com) and API (api.crossbeam.com) and 1 more component, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2025, 02:04 PM UTC
We are currently investigating instability in our Crossbeam for Sales application and CRM widgets.
- investigating Oct 30, 2025, 05:13 PM UTC
We continue to investigate and will provide an update as soon as possible.
- identified Oct 30, 2025, 08:17 PM UTC
The issue has been identified and a fix is being applied.
- monitoring Oct 30, 2025, 09:03 PM UTC
A fix has been implemented, and we are monitoring the results. We recommend users clear their browser cache in order to obtain the latest version of our web application.
- investigating Oct 31, 2025, 04:03 PM UTC
We're currently investigating an issue causing some pages on the Crossbeam application to temporarily inaccessible
- identified Oct 31, 2025, 05:24 PM UTC
The general system issue has been resolved and we are working on a fix for the degraded performance of some services.
- monitoring Oct 31, 2025, 06:42 PM UTC
A fix has been implemented and we are continuing to monitor.
- resolved Nov 03, 2025, 03:36 PM UTC
This incident has been resolved. If you continue to see problems with the Salesforce widget please clear your browser cache and refresh your page.