Crossbeam incident

Overlap counts not rendering properly in the Account Mapping Matrix

Notice Resolved View vendor source →

Crossbeam experienced a notice incident on October 13, 2022 affecting Web App (app.crossbeam.com), lasting 22h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2022, 05:04 PM UTC
Resolved
Oct 14, 2022, 03:46 PM UTC
Duration
22h 41m
Detected by Pingoru
Oct 13, 2022, 05:04 PM UTC

Affected components

Web App (app.crossbeam.com)

Update timeline

  1. identified Oct 13, 2022, 05:04 PM UTC

    We have identified an issue with overlap counts not rendering properly in our Account Mapping Matrix, we will continue to investigate and provide an update as soon as possible.

  2. monitoring Oct 13, 2022, 07:46 PM UTC

    We've discovered the root cause of the overlap counts issue to be related to migrations we have run for performance improvements. We have deployed code to resolve this and expect any inaccurate overlap counts to be corrected at their organization's next Data Source sync. We will be monitoring for any additional issues. Thank you!

  3. resolved Oct 14, 2022, 03:46 PM UTC

    This incident has been resolved.