Crossbeam incident

Service Disruption

Critical Resolved View vendor source →

Crossbeam experienced a critical incident on April 29, 2024 affecting Web App (app.crossbeam.com) and API (api.crossbeam.com) and 1 more component, lasting 17h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 10:00 PM UTC
Resolved
Apr 30, 2024, 03:23 PM UTC
Duration
17h 22m
Detected by Pingoru
Apr 29, 2024, 10:00 PM UTC

Affected components

Web App (app.crossbeam.com)API (api.crossbeam.com)Background ProcessingCrossbeam for Sales (web)Crossbeam for Sales (API)

Update timeline

  1. investigating Apr 29, 2024, 08:54 PM UTC

    Our team continues to investigate an issue that is causing sitewide disruption to the Crossbeam application. We will provide updates as they become available.

  2. investigating Apr 29, 2024, 09:39 PM UTC

    Services are recovering however we are continuing to investigate and monitor.

  3. investigating Apr 30, 2024, 03:20 PM UTC

    Services have recovered. We shall continue to investigate and monitor.

  4. resolved Apr 30, 2024, 03:23 PM UTC

    Services recovered as of 6pm US Eastern yesterday. We have not yet determined the root cause of the outage. We shall continue to investigate and monitor.