Crossbeam experienced a major incident on November 15, 2021 affecting Web App (app.crossbeam.com) and API (api.crossbeam.com), lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2021, 04:35 PM UTC
We are experiencing intermittent outages due to backend issues. Our engineering team is currently investigating, and we will be posting regular updates.
- identified Nov 15, 2021, 05:04 PM UTC
The engineering team has identified the potential root cause of the issue and is deploying a fix.
- investigating Nov 15, 2021, 06:12 PM UTC
The fix for the candidate root cause did not resolve the issue. The engineering team is exploring other potential causes, and we will be regularly posting updates.
- monitoring Nov 15, 2021, 06:41 PM UTC
Our engineering team has deployed a potential fix, and we are monitoring its effects.
- monitoring Nov 15, 2021, 07:25 PM UTC
We are continuing to monitor our backend systems.
- resolved Nov 16, 2021, 11:59 AM UTC
Our team has addressed the key issues related to our backend issues. All services have been restored to normal.