Crossbeam incident

2021-12-07: AWS Outage Causing Background Data Processing Outage

Critical Resolved View vendor source →

Crossbeam experienced a critical incident on December 7, 2021 affecting Background Processing, lasting 9h 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:53 PM UTC
Resolved
Dec 08, 2021, 02:46 AM UTC
Duration
9h 52m
Detected by Pingoru
Dec 07, 2021, 04:53 PM UTC

Affected components

Background Processing

Update timeline

  1. monitoring Dec 07, 2021, 04:53 PM UTC

    AWS is currently experiencing an outage which is preventing us from running our background data processing jobs, and data sources can't be refreshed currently. We are monitoring the situation and will lift this incident once AWS has resolved the issue.

  2. resolved Dec 08, 2021, 02:46 AM UTC

    AWS has reported they have mitigated the issues on their backend systems, and data processing should be back to normal. Thank you for your patience!