Crossbeam incident
Background processing delays and authentication issues for some Hubspot customers
Crossbeam experienced a minor incident on October 24, 2023 affecting Background Processing, lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2023, 03:13 PM UTC
We are currently experiencing intermittent failures with some customers' Hubspot feeds. This manifests in some cases as delayed data processing, and in other cases as authentication errors. We are actively working with Hubspot to identify the root cause and resolve this issue. In some cases customers have been able to remediate this themselves by reauthenticating with Hubspot. We will provide updates as they become available.
- resolved Oct 24, 2023, 09:45 PM UTC
We have resolved issues which caused some Hubspot customers' feeds to go into an unauthorized state, and for feeds that were unaffected today, data processing has returned to normal. Customers whose feeds have already gone into an unauthorized state will need to reauthenticate. The Crossbeam application includes a clear error message that states, "We failed to authenticate with HubSpot on your behalf. In Settings, you can reauthenticate with HubSpot to resume data syncing." Our CS team is standing by to help as well.