Crossbeam incident

Crossbeam API availability and performance

Major Resolved View vendor source →

Crossbeam experienced a major incident on November 8, 2023 affecting Web App (app.crossbeam.com) and API (api.crossbeam.com) and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 06:49 PM UTC
Resolved
Nov 08, 2023, 10:38 PM UTC
Duration
3h 48m
Detected by Pingoru
Nov 08, 2023, 06:49 PM UTC

Affected components

Web App (app.crossbeam.com)API (api.crossbeam.com)Background ProcessingCrossbeam for Sales (web)Crossbeam for Sales (API)

Update timeline

  1. investigating Nov 08, 2023, 06:49 PM UTC

    Starting at around 1:20PM US/East we experienced some interruptions to the availability of the crossbeam backend APIs and decreased overall performance we are continuing to investigate cause.

  2. investigating Nov 08, 2023, 07:47 PM UTC

    We have made some adjustments to improve the availability and performance of the majority of the application while we continue to investigate root causes.

  3. monitoring Nov 08, 2023, 08:27 PM UTC

    We've been recovering by reallocating resources and redirecting impacted traffic. We are continuing to monitor system performance.

  4. resolved Nov 08, 2023, 10:38 PM UTC

    This incident has been resolved.