Cropster experienced a critical incident on May 13, 2024 affecting RI Sync and Cropster C-sar, lasting 14h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2024, 02:42 PM UTC
C-sar.cropster.com is experiencing loading issues. Our team is currently diagnosing the problem.
- investigating May 13, 2024, 03:18 PM UTC
C-sar is not responding. All hands on deck to resolve the issue with C-sar as quickly as possible!
- investigating May 13, 2024, 04:14 PM UTC
The team is still working on bringing C-sar back to normal as soon as possible. The issue has the highest priority! We are very sorry for the inconvenience!
- monitoring May 13, 2024, 04:58 PM UTC
We're glad to report that C-sar has recovered. The CPU load normalized. Monitoring is ongoing. Stay tuned for further updates. We will follow up once investigations are complete.
- resolved May 14, 2024, 07:26 AM UTC
We mitigated the issue yesterday at 4:35 UTC. Investigations will continue. We will provide more details when investigations are complete.
- postmortem May 21, 2024, 11:46 AM UTC
Last week, we encountered several incidents that caused high loads on our systems, resulting in slower performance and periodic timeouts on [c-sar.cropster.com](http://c-sar.cropster.com/). We also noticed some issues relating to the syncing of data with Roasting Intelligence \(RI\). We have completed a thorough investigation of the situation and have already implemented the necessary measures to handle the increased loads during peak times. Additionally, we are continuously working on improving the overall performance to ensure a smoother experience for you. We sincerely apologize if this incident caused any inconveniences with your production. Thank you for your understanding and continued support.