Criipto incident

BankID requests failing for many customers

Major Resolved View vendor source →

Criipto experienced a major incident on October 1, 2026 affecting BankID OIDC (Norway), lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 01:46 PM UTC
Resolved
Oct 01, 2026, 03:05 PM UTC
Duration
1h 18m
Detected by Pingoru
Oct 01, 2026, 01:46 PM UTC

Affected components

BankID OIDC (Norway)

Update timeline

  1. investigating Oct 01, 2026, 01:46 PM UTC

    Customers are reporting, and we have confirmed, that many requests to BankID are failing. Likely related to the use of scopes

  2. identified Oct 01, 2026, 02:32 PM UTC

    We have identified a workaround for some customers. If you are sending the "phone" scope, you may be able to work around the issue by removing the "phone" scope if you do not need the phone number in your application.

  3. monitoring Oct 01, 2026, 03:02 PM UTC

    Norwegian BankID reports they have fixed the issue. We have confirmed that the fix works for most customers. We are monitoring for remaining errors.

  4. resolved Oct 01, 2026, 03:05 PM UTC

    We have confirmed that the incident has been resolved for all customers.