CredSimple experienced a minor incident on October 22, 2019 affecting Business Intelligence - Files page and Business Intelligence - Reports (Monitors, Expirations, Turnaround Time), lasting 13h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Business Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)
Update timeline
- investigating Oct 22, 2019, 07:25 PM UTC
Our infrastructure provider (AWS) is experiencing problems with DNS resolution. This is causing intermittent failures in accessing PDF reports on the platform. All other platform functionality is working as expected. Stay tuned for updates.
- identified Oct 22, 2019, 07:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2019, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2019, 09:14 AM UTC
This incident has been resolved