CredSimple incident

Slow Response and Timeouts

Critical Resolved View vendor source →

CredSimple experienced a critical incident on February 10, 2020 affecting Web Portal, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2020, 10:46 PM UTC
Resolved
Feb 10, 2020, 11:27 PM UTC
Duration
41m
Detected by Pingoru
Feb 10, 2020, 10:46 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Feb 10, 2020, 10:46 PM UTC

    Our monitoring systems have reported slow response times and gateway timeouts in the web portal. Our engineering teams are investigating.

  2. investigating Feb 10, 2020, 10:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2020, 10:49 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 10, 2020, 11:27 PM UTC

    We have identified a resource-intensive process which was preventing the proper functioning of the web application and have disabled and terminated the process.